We provide managed IT services and cybersecurity solutions to small and medium-sized businesses throughout Maryland, Delaware, and Pennsylvania. Whether you're in Baltimore, Wilmington, Philadelphia, or anywhere in between, we've got you covered with both remote support and on-site service when needed.
We offer a complete range of IT services:
We specialize in small and medium-sized businesses, typically with 5 to 200 employees. Our sweet spot is companies that need professional IT support but don't have the budget or need for a full-time internal IT department. We become your outsourced IT team.
We work with businesses across many industries including healthcare, legal, financial services, manufacturing, professional services, nonprofits, and more. We understand compliance requirements like HIPAA, and can tailor our services to meet industry-specific needs.
We offer 24/7 monitoring and support. For critical issues (server down, security breach, complete outage), we respond within 1 hour, often faster. Standard support requests are typically addressed within 4 hours and most are resolved same-day.
Yes. While we resolve most issues remotely (which is faster for you), we provide on-site support throughout Maryland, Delaware, and Pennsylvania when needed. Hardware installations, network infrastructure work, and certain troubleshooting may require an on-site visit – all included in our managed service plans.
You can reach us by:
For emergencies, always call – it's the fastest way to reach us.
Pricing depends on your needs – number of users, devices, complexity of your environment, and which services you need. We offer free consultations to assess your situation and provide a custom quote. Our managed services typically run on a per-user or per-device monthly basis.
Yes. Our managed IT services are billed at a predictable monthly rate so you can budget without surprise bills. This includes monitoring, maintenance, support, and most day-to-day IT needs. Large projects or out-of-scope work are quoted separately in advance.
We offer flexible terms. While we recommend a minimum commitment to properly implement our services and see results, we don't believe in locking you into lengthy contracts if you're unhappy. Our goal is to earn your business every month.
Yes. While managed services are our specialty, we also handle one-time projects like network upgrades, server migrations, security assessments, custom software development, and office moves. These are quoted on a project basis.
We take a multi-layered approach:
If you're on our managed services with backups, you're protected. We maintain secure, off-site backups that can't be encrypted by ransomware. In the event of an attack, we isolate the threat, clean affected systems, and restore your data from backup – typically within hours, not days. This is why we strongly recommend our backup services to all clients.
By default, we perform daily backups with retention policies that keep multiple versions of your data. For businesses that need it, we can configure more frequent backups (hourly or even continuous). All backups are encrypted, stored off-site, and tested regularly to ensure they work when you need them.
Easy – contact us for a free consultation. Here's our typical process:
No obligation, no pressure – just a conversation about how we can help.
We work great alongside existing IT staff. Many businesses use us to supplement their team – providing specialized expertise, after-hours coverage, or handling overflow work. We call this co-managed IT, and it's a cost-effective way to extend your capabilities without hiring more full-time staff.
Typically 1-2 weeks for full onboarding, depending on the size and complexity of your environment. This includes deploying our monitoring tools, documenting your systems, setting up backups, and ensuring everything is running smoothly. We do this with minimal disruption to your daily operations.
